People like to live comfortably. And, while a comfortable life might mean something else for everyone, we can all agree that technology is a big part of it. So imagine for a moment this pandemic happening 25 years ago. Sure, it is not easy now, but how would it be without our smart-TVs, smartphones, FaceTimes, and, let’s be honest, digital nannies, aka YouTube, while the daycares are closed once again? Could there even be such an opportunity of working remotely from your sofa? Maybe not. But who knows what would have been the reality of life back then. Luckily it did not happen 20 years ago; it happened in 2020 when our daily lives are filled with advanced technology. Or are they?
According to Oracle, 56% of the companies still use spreadsheets for their HR data, which means that 56% of the companies have either outdated or incomplete information about their employees, or their HR department might as well be renamed as Excel department. This further means that 56% of the companies do not have human (time) resources to focus on the culture in their organisation.
While we can argue which one is worse – no culture or lousy culture; they both share the same domino effect of bad business: disengaged employees, increased employee turnover, decreased productivity and finally, low customer satisfaction. This should be enough to convince everyone of the usefulness of modern technology; if not, let’s dig into the topic further.
With the remote working culture being here to stay and employees being dispersed more than ever, the role of technology cannot be enhanced enough. Furthermore, according to O.C. Tanner Institute Global Culture study, 77% of the employees believe their work experience will improve by implementing new technology, which also means that about ¼ of your people are likely to be against new technology, so do not forget about them!
Business leaders tend to prefer hard facts, and, according to the same study, when the technology becomes well integrated with the culture, some of the business results are:
- 5x higher employee engagement
- 4x higher likelihood of growing revenue
- 47% lower likelihood of an employee looking to leave
- 63% better customer service.
Due to working culture changes caused by pandemic, 2022 is repeatedly named a year or workplace culture, and DEI (Diversity, Equity and Inclusion), being an integral part of a good workplace culture, is becoming an abbreviation that increasingly pops up on our feed. According to the Glassdoor 2020 Survey, 3 out of 4 employees and job seekers report that DEI is essential when evaluating companies and job offers.
However, to embrace DEI initiatives, foremost, comprehensive understanding of employee characteristics is needed. It does not just mean demographics; it also includes employee performance and engagement.
Over the years, the importance of data has been repeatedly enhanced in almost-every HR-related blog there is; however, up to this day, only 29% of companies say they are good or very good at making positive changes based on people analytics. “Until employee data is at the forefront of company-wide decision making, leadership will continue to make decisions that don’t align with employees or their mission,” says Ian White, the founder and CEO of ChartHop.
Technology, of course, does not create a workplace culture. However, it helps employees work smarter, to be more engaged and efficient, which are all critical pillars of a good working culture. On top of that, as W. Edwards Deming famously said: “In God we trust; all others bring data”. Let’s keep this one in mind, shall we?